We want you to feel completely confident when choosing a Maison OYO creation.

If your selection is not entirely suitable, you may request a return for a full refund within 14 calendar days of receiving your order, in accordance with European statutory consumer rights.

We also accommodate exchanges within 30 calendar days of delivery, subject to collector edition availability.

To initiate a return or exchange, please reach out to our concierge at contact@maisonoyo.com or via our Contact Us page with your order number and the piece(s) concerned.

Because Maison OYO pieces are limited editions crafted from a delicate blend of 70% wood-pulp Lyocell and 30% Mulberry silk with hand-rolled hems, items must be returned unused, unworn, unwashed, and in their pristine original condition.

Please take care when trying on your scarf: the piece must remain completely free from fragrance, cosmetics, jewelry pulls, or handling marks.

All returns must include the complete original Maison OYO signature packaging, including tissue paper, labels, care booklet, and collector certificate.

We offer complimentary return shipping for all approved exchanges and returns within the European Union.

If your piece arrives damaged, defective, or does not match your order, Maison OYO will naturally arrange and cover the return collection, regardless of your destination.

Exchanges are processed subject to limited edition stock availability.

Our concierge will assist you in selecting another creation:

• If the replacement design has a higher value, the difference will be billed via a secure link prior to dispatch.
• If the chosen piece has a lower value, the price difference will be refunded to your original payment method.
• If the requested design is out of stock, you may opt for a full refund or reserve an upcoming drop.

Once your parcel is received at our studio in Luxembourg, our quality artisans inspect the item within 2 to 4 business days.

Upon validation, your refund is credited directly to the original payment method used during checkout. Depending on your financial institution, funds typically reflect in your account within 5 to 10 business days.

Every Maison OYO parcel is individually prepared by hand. If your parcel appears damaged in transit or the wrong item was received, please notify us within 48 hours of receipt at contact@maisonoyo.com, including photos of the item and courier packaging.

Upon verification, we will arrange a complimentary replacement or a full refund.